At Charlie’s Catering Services by Rise & Grind, we take pride in delivering high-quality food and exceptional service for your events. Due to the nature of our catering products, we are unable to accept returns or offer exchanges. However, we do provide a refund policy for cancellations under certain conditions.
Cancellation and Refund Policy:
Full Refund: A full refund will be honored for cancellations made at least 7 days prior to the event date.
No Refunds: For cancellations made less than 7 days prior to the event date, we will be unable to offer any refund due to the preparation involved and the perishable nature of the products.
Exceptions:
No refunds or exchanges will be provided once the order has been delivered or the event has taken place.
If you have any questions or need assistance with cancellations, please contact us at catering@charliesgrill.com.sg at your earliest convenience.